Always looking for good ideas in different places. I read these steps on the wall in a hospital room. These steps remind the hospital staff how to handle difficult situations.
S-B-A-R
Situation: What is going on?
Background: What is the context?
Assessment: What do I think the problem is?
Recommendation: What would I do to correct it?
Very similar to the OODA loop. Observe-Orient-Decide-Act
